Refund policy

Rosalica Return and Refund Policy

Last Updated: March 8, 2025

Thank you for shopping with us at Rosalica. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Policy Overview

  • Return Period: 14 days from delivery date

  • Refund Processing Time: 10 business days from receipt

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 14 days of delivery.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

  • Exceptions: Custom/personalized items and hygiene products (e.g., undergarments) are non-returnable unless unopened and unused.

Return Instructions

To start a return, follow these steps:

  1. Contact Customer Service: Email contact@rosalica.com with your order number, reason for return, and supporting photos (if applicable).

  2. Receive Return Authorization: Our team will review your request and provide return instructions.

  3. Return Packaging: Package the item securely with all tags and original packaging. Attach the return authorization form.

  4. Shipping: Use a tracked shipping service. Return shipping costs are covered by the customer (unless defective/incorrect).

Refund Policy

  • Refund Approval: We’ll notify you of approval status within 5 business days of receiving and inspecting your return.

  • Processing Time: Approved refunds are processed to your original payment method within 10 business days.

  • Confirmation: You’ll receive a refund confirmation email.
    If the refund doesn’t appear, check with your bank or contact us at contact@rosalica.com 

Exchange Policy

We offer exchanges for incorrect/defective items. Contact us within 14 days of delivery, and we’ll cover return shipping for eligible exchanges. For incorrect sizes, return the item and place a new order.

Exceptions and Special Cases

  • Defective/Damaged Items: Contact us within 48 hours of delivery. We’ll arrange a free return and replace/refund your item.

  • Incorrect Product: We’ll cover return shipping and send the correct item promptly.

  • Lost Packages: Contact us to investigate with the shipping carrier.

Processing Times

  • Return Window: Initiate and ship returns within 14 days of delivery.

  • Inspection Period: Returns inspected within 7 business days of receipt.

  • Refund Issuance: Processed within 10 business days after approval.

Return Shipping Address

To return your product, please contact us for more information about the return address:
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA

Contact Information

For further assistance: